RACS Administration Team Leader
Core
Lead the administration function and coordinate operational support services across three Residential Aged Care Services (RACS) facilities, ensuring high-quality customer service and compliant administrative practices.
Role type
Senior Team Leader, Residential Aged Care Administration
Builds
Administrative support services and operational processes for aged care residents, families, and stakeholders.
Domain
Healthcare / Residential Aged Care
Required skills
Team leadership, workforce planning, performance management, resident administration (admissions/transfers/discharges), record management, compliance, customer service, stakeholder communication
Preferred skills
Staff development, process improvement, coaching
Responsibilities
Lead and coordinate the RACS administration team including workforce planning and staff development; Deliver high-quality resident and customer service ensuring timely resolution of enquiries and complaints; Oversee resident administration processes including admissions, transfers, discharges, and record management; Manage resident and family communications including feedback and service updates.
Seniority
Senior, hands-on IC