Client Service Administrator – Aged Care
Core
Provide shared administrative support to the Co-Care team, handling routine client requests, check-ins, and follow-ups to enable Client Service Partners to focus on client-specific support.
Role type
Client Service Administrator
Builds
Routine client check-ins, follow-ups, and information provision for older Australians accessing home care services
Domain
Aged care / Community services
Deliverable
dashboards & analysis
Required skills
Administration, customer service, communication, organization, data entry, record-keeping, Microsoft Outlook, SharePoint
Responsibilities
Making routine client check-in calls, confirming and rescheduling check-ins, responding to routine client enquiries, managing a shared inbox, organizing client documents in SharePoint, supporting the team with day-to-day administration and leave coverage