Customer Experience Manager
Core
Cultivate strategic partnerships with key clients in capital projects, acting as a trusted advisor to ensure solutions are onboarded, adopted, and utilized at maximum potential.
Role type
Senior Customer Experience Manager (Construction Project Controls)
Builds
Client adoption and success for InEight project controls software in infrastructure, mining, oil & gas, and renewables sectors.
Domain
Construction & Engineering / Project Controls / Capital Projects
Required skills
Project controls expertise (Earned Value Management, Critical Path Method, Monte Carlo, Advanced Work Packaging), SaaS customer success experience, stakeholder management, solution configuration, data analysis, change management, workshop facilitation
Preferred skills
PowerBI proficiency, experience with Contruent/Procore/Primavera P6/Aconex/Oracle Unifier, background in major capital projects from contractor or owner perspective
Technologies
InEight, PowerBI, Contruent, Procore, Primavera P6, Aconex, Oracle Unifier
Responsibilities
Provide best practice guidance and hands-on configuration for project controls modules; Analyze cost, schedule, and contract data to develop actionable dashboards and reports; Advise on project controls methodologies; Conduct regular client visits to identify issues and ensure closure; Lead client onboarding, change management, and adoption strategies; Facilitate workshops to maximize solution value; Collaborate with internal teams to resolve complex challenges and capture feedback; Partner with Business Development to identify expansion opportunities.
Seniority
Senior, hands-on IC with strategic advisory responsibilities
