Customer Service Manager
Core
Manage customer repairs, servicing, and administrative operations for a home and lifestyle retail store.
Role type
Customer Service Manager (Retail Operations)
Builds
Repair and service workflows for home and lifestyle products
Domain
Retail (Home & Lifestyle)
Deliverable
product features
Required skills
customer service management, repair and servicing coordination, high-volume administration, financial processing (invoices/claims/reconciliations), reporting, stock management, delivery coordination, health and safety compliance, complaint resolution, task prioritization
Preferred skills
retail experience, flexible problem solving, team collaboration
Technologies
service database, finance paperwork systems
Responsibilities
manage customer repairs and servicing, tag faulty products and liaise with service agents and suppliers, update service database, process credit and debit invoices and claims, run weekly repair reports, advise customers on stock arrivals and organize deliveries, ensure health and safety compliance
Seniority
Individual Contributor, operational management