Customer Success Manager
Core
Coordinate onboarding, implementation, and connection activities for organizations integrating with digital health infrastructure. (via careerplan.io/jobs/deeface1-16d6-437f-b606-de36a5137196-customer-success-manager-at-peoplebank)
Role type
Senior IC Customer Success Manager (Implementation & Integration)
Builds
Successful software integrations and connections within digital health ecosystems
Domain
Digital health / Healthcare technology
Required skills
Stakeholder management, Implementation coordination, Technical requirements interpretation, Risk and dependency management, Process improvement, Documentation
Preferred skills
Digital health domain knowledge, Systems integration experience, Vendor management, Government/regulated industry experience
Technologies
Digital health infrastructure, Healthcare technology platforms
Responsibilities
Lead onboarding and implementation for software developers and healthcare organizations; Act as a trusted advisor on connection processes and conformance obligations; Identify and resolve implementation issues and risks; Facilitate integration outcomes through stakeholder engagement; Contribute to service improvement and business process enhancement.
Seniority
Senior, hands-on IC