Account Manager, Solo (Italy)
Core
Drive Net Revenue Retention (NRR) for 100+ dental practice accounts by managing doctor relationships, executing upsells, and expanding into new locations.
Role type
Senior Account Manager (Dental SaaS)
Builds
SaaS operating system for dental offices
Domain
Healthcare / Digital Dentistry
Required skills
Account management, upselling, churn reduction, data analysis, clinical knowledge of dentistry, stakeholder management, consultative solutioning, experimentation, communication
Preferred skills
Experience in dental industry sales or customer success, managing multi-location parent accounts, phone-based client interaction
Technologies
Dashboards
Responsibilities
Drive NRR through strategic account planning and proactive engagement; Identify and execute upsell/cross-sell opportunities for scanners and additional users; Build long-term relationships with doctors at key accounts; Analyze book of business data to formulate engagement plans; Experiment on tactics and talk tracks to improve retention; Collaborate with Sales, Training, and Support teams.
Seniority
Senior, hands-on IC