Support Coordinator
Core
Support Coordinators work with NDIS participants to help them understand and manage their plans, connect them with services, and build their capacity for independence.
Role type
Support Coordinator (NDIS)
Builds
Individual support strategies and service connections for NDIS participants
Domain
Disability services / Community services
Deliverable
client delivery
Required skills
Case management, coordination, problem-solving, communication, negotiation, organizational skills, documentation
Preferred skills
Driving, NDIS Worker Screening Check, Working With Children Check
Technologies
Microsoft Office, client management systems
Responsibilities
Assist participants in understanding and implementing NDIS plans, coordinate and connect participants with suitable disability, health, housing, education, employment, and community support services, develop individual support strategies aligned with participant goals, monitor service delivery to ensure quality outcomes and participant satisfaction, build participants' capacity to manage their own supports and make informed decisions, advocate for participants to ensure they receive appropriate services and supports, conduct regular plan reviews and identify changes in participant needs, maintain accurate case notes, reports, and participant records in accordance with NDIS Practice Standards, participate in case conferences, multidisciplinary meetings, and service planning, ensure compliance with NDIS Quality and Safeguards Commission requirements, privacy legislation, and organisational policies
Seniority
Mid-level to Senior, hands-on IC