Customer Service Representative
Core
Greet and engage customers, complete rental and return transactions, and ensure vehicles are clean and ready for pick-up.
Role type
frontline customer service representative (vehicle rental)
Builds
rental and return transactions, ancillary product sales (insurance, GPS, Wi-Fi), and vehicle readiness
Domain
automotive rental / transportation
Deliverable
product features
Required skills
customer service, transaction processing, vehicle inspection, cleaning, upselling, policy enforcement, communication
Preferred skills
none stated
Technologies
none stated
Responsibilities
Greet and engage customers; complete rental and return transactions; ensure vehicles are clean and ready for pick-up; offer ancillary products; enforce company policies; communicate customer feedback; ferry vehicles to requested areas; check vehicle features and fluids; perform ad hoc duties
Seniority
entry-level IC