Senior Infrastructure Support Engineer
Core
Maintain cloud infrastructure performance, respond to production incidents, and automate operations to support agile client transitions.
Role type
Senior Infrastructure Support Engineer (IC)
Builds
Cloud environments, containerized workloads, and observability configurations for client products.
Domain
Cloud Infrastructure & DevOps
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
CI/CD tools, Infrastructure as Code, observability tools, public cloud platforms, container orchestration, Linux OS administration, database support, networking configuration, API fundamentals
Preferred skills
System performance tuning, disaster recovery concepts, Bash scripting, cross-functional collaboration
Technologies
Jenkins, CircleCI, Gitlab, Terraform, Ansible, ARM, Cloudformation, Datadog, Prometheus, Grafana, ELK, EFK, Splunk, AWS, Azure, GCP, Docker, Kubernetes, Openshift, RHEL, Debian, Postgres, MongoDB, Redis, Memcached
Responsibilities
Monitor infrastructure performance against KPIs and respond to deviations; Define incident response runbooks and prepare RCA/postmortem reports; Automate operations to reduce manual effort; Act as first responder for production incidents and coordinate war rooms; Implement reliability improvements via infrastructure/observability configuration code.
Seniority
Senior, hands-on IC