Software Engineer, Internal Applications - Enterprise
Core
Build internal enterprise applications and agentic systems to automate IT support, reduce manual privileged actions, and improve the shared experience between employees, AI agents, and human responders.
Role type
Senior IC Software Engineer (Internal Applications & Enterprise ITSM)
Builds
Internal ITSM platforms, agentic automation systems, and reusable APIs for enterprise operations
Domain
Enterprise IT Operations, IT Service Management (ITSM), Agentic AI Systems
Deliverable
production ML models | product features
Required skills
Full-stack development (frontend/backend), API design, data modeling, system reliability, IAM/Zero Trust principles, security boundary design, complex operational product design
Preferred skills
Enterprise SaaS administration, agentic support systems, ticketing systems, compliance frameworks (SOC 2, ISO 27001, FedRAMP, NIST)
Technologies
Modern frontend frameworks, backend systems, IAM tools, ticketing systems
Responsibilities
Build frontend interfaces for employee help requests and agent/human handoffs; Replace manual privileged actions with policy-aware automation; Design agentic solutions for ticket resolution and context gathering; Create reusable tools and APIs for agents and operators; Partner with IT, Security, and business teams to reduce operational friction; Strengthen monitoring and incident readiness for internal systems
Seniority
Senior, hands-on IC
