BASE24-eps Production Support Lead
Core
Lead a technical production support team for BASE24-eps, ensuring stability and performance of high-volume card and electronic payment processing in a banking environment.
Role type
Senior IC Production Support Lead (Payments)
Builds
High-volume card and electronic payment processing platforms (ATM, POS, e-commerce, payment gateway, EFT)
Domain
Banking & Financial Services / Payments
Required skills
BASE24-eps development and configuration, payment switching, transaction lifecycle management, incident/problem/change management, high availability/disaster recovery, performance tuning, capacity planning, EMV/contactless implementation, regulatory compliance, API development, root cause analysis
Preferred skills
Leading engineering or production support teams, experience with Visa/Mastercard/domestic networks, core/host banking system integrations
Technologies
BASE24-eps, Visa, Mastercard, domestic payment networks, core/host banking systems
Responsibilities
Lead and manage the BASE24-eps production support team; Monitor system health and ensure platform availability; Manage production incidents and problems including RCA; Support 24x7 operations and critical escalations; Manage releases, deployments, upgrades, and migrations; Undertake performance tuning and capacity planning; Implement payment enhancements like EMV and contactless; Support regulatory and compliance changes; Participate in code reviews and testing; Maintain technical documentation.
Seniority
Senior, hands-on IC with leadership responsibilities