Onsite Account Manager
Core
Senior operational leader managing a large casual workforce in a high-volume warehousing and distribution operation.
Role type
Senior IC operations manager (warehouse/logistics)
Builds
Fulfilment and distribution operations
Domain
Logistics and Warehousing
Required skills
Team leadership, workforce planning, data-driven decision making, stakeholder management, operational stability, KPI analysis
Preferred skills
24/7 operations experience, continuous improvement methodologies
Technologies
KPI reporting tools, rostering systems
Responsibilities
Lead and develop a team of approximately 12 direct reports, oversee day-to-day workforce performance across pick/pack and forklift operations, support workforce planning and rostering, partner with stakeholders to ensure productivity outcomes, use data to identify trends and drive continuous improvement, manage escalations and maintain stability under pressure
Seniority
Senior, hands-on IC