On-Call Coordinator After Hours Workforce Support
Core
Provide critical after-hours support to frontline employees, customers, and operational leaders, managing emergency staffing, incident escalation, and service continuity.
Role type
On-Call Coordinator (Workforce Support)
Builds
Operational support services for community services, disability, and aged care sectors
Domain
Community services / Disability / Aged care / Workforce management
Required skills
Problem-solving, decision-making, rostering management, incident escalation, communication, administration, computer skills, adaptability, independence
Preferred skills
Experience in community services, disability, aged care, workforce planning, rostering, or call centre environments
Responsibilities
Respond to after-hours calls and enquiries, coordinate unplanned leave and shift coverage, identify staffing risks and escalate concerns, maintain accurate records, support staff through incidents, work with rostering and leadership teams
Seniority
Individual Contributor, operational support