Engineering Manager II - Phone Core
Core
Lead the Phone Core teams to own the CPaaS platform layer, Phone Billing, Trust & Compliance, and phone number provisioning, serving as the substrate for a platform processing billions of API hits and message events daily.
Role type
Senior Engineering Manager (Backend/CPaaS)
Builds
CPaaS platform layer, Phone Billing, Trust & Compliance systems, and phone number provisioning services
Domain
Telecom infrastructure, CPaaS, Billing, Compliance
Deliverable
production ML models | product features | infrastructure
Required skills
Distributed systems design, Event-driven architectures, Asynchronous job processing, Idempotency and reconciliation, Relational and NoSQL data modeling, Policy-driven system design, Observability and SLO management, LLM/AI tool integration, Cross-functional collaboration
Preferred skills
Usage-based billing or metering engines, Telecom trust and compliance regimes (10DLC, TCPA/TSR, DLT), Provider-agnostic integration layers, Communication APIs (Twilio, Plivo), Open-source contributions
Technologies
NestJS, Firestore, MongoDB, PostgreSQL, Redis, Queuing Systems, Data Warehousing Systems, Service Mesh, Prometheus, Grafana
Responsibilities
Architect high-level scaling decisions for core Phone platform components; Own Phone Billing end-to-end including usage metering and reconciliation; Lead the evolution of Trust & Compliance systems into a configuration-driven platform; Drive high-concurrency innovation for reliability and latency; Drive observability and resilience strategies; Leverage LLMs and AI tools for code efficiency; Partner with product, infra, security, finance, and legal teams; Develop leaders and senior engineers; Participate in design reviews, deep dives, and on-call rotations
Seniority
Senior, hands-on IC with leadership
