Intake Clinician
Core
Provide first-point-of-contact telephone counselling and information support to employees accessing Lyra's EAP service in Malaysia.
Role type
Intake Clinician (Clinical Psychologist/Counsellor)
Builds
Telephonic therapy sessions and case documentation for employee assistance programs
Domain
Mental health / Employee Assistance Programs (EAP)
Deliverable
client delivery
Required skills
Short-term counselling framework, clinical risk management, telephonic therapy delivery, case data capture, adherence to clinical protocols
Preferred skills
EAP field experience, fast typing, computer literacy
Technologies
Lyra EAP platform (implied)
Responsibilities
Provide professional telephone counselling and information support to callers, accurately capture case information in the database, adhere to clinical protocols and procedures
Seniority
Entry-level to Mid-level (Fresh graduates encouraged)