Senior Customer Service Representative x 2 Positions
Core
Provide accurate superannuation fund administration information to members via telephone, email, and interviews, resolving enquiries and managing member concerns in accordance with governing legislation.
Role type
Senior Customer Service Representative (Superannuation)
Builds
Member support and resolution for Apex Superannuation Administration Services
Domain
Financial Services / Superannuation / Fund Administration
Deliverable
client delivery
Required skills
Superannuation fund administration knowledge, Defined Benefit scheme rules interpretation, Regulatory Guide (RG) 146 certification, complex scheme legislation application, member communication via phone/email
Preferred skills
Insurance/superannuation industry experience, team collaboration, mental agility, resilience
Technologies
None stated
Responsibilities
Grasp and package key information to members, provide answers to enquiries upon first contact, accept accountability for member concerns until resolution, inform Team Leaders of performance-affecting issues, explain Call Centre role to fund members, build rapport and offer empathetic assistance
Seniority
Senior, hands-on IC