Quality and Compliance Manager
Core
Own and maintain the organization's ISO Quality Management System, conduct national audits, and ensure compliance with Australian standards and legislation across retail/service sites and corporate operations.
Role type
Senior IC Quality and Compliance Manager
Builds
ISO quality management framework, audit documentation, corrective action plans, and WHS systems
Domain
Retail/Service operations + Quality Assurance/Compliance
Required skills
ISO quality management system maintenance, internal audit planning and execution, root-cause analysis, document control and policy development, WHS system development, regulatory liaison, staff training delivery, reporting to senior leadership
Preferred skills
Experience translating standards into practical processes, influencing operational teams, proactive problem-solving
Technologies
Internal online training platform, document control systems
Responsibilities
Plan and conduct internal quality and compliance audits across national sites, undertake regular site inspections, maintain audit documentation and compliance records, lead root-cause analysis and implement corrective actions, develop and maintain document control and policy frameworks, prepare quality and compliance reports for senior leadership, support WHS system development, deliver staff training, liaise with external auditors and regulatory bodies, lead the head office WH&S committee
Seniority
Senior, hands-on IC