Parts Intrepreter
Core
Technical support role assisting customers in identifying spare parts and processing parts sales for mobile elevating work platforms and related equipment.
Role type
Parts specialist / Technical support
Builds
Spare parts inventory management and order fulfillment for construction access equipment
Domain
Construction equipment / Industrial machinery
Deliverable
product features
Required skills
Mechanical aptitude, ERP system proficiency (SAP), parts manual interpretation, order processing, freight charge calculation, customer communication
Preferred skills
None stated
Technologies
SAP, parts manuals, computer applications
Responsibilities
Respond to incoming parts requests via email and phone, interpret parts requirements using manuals and applications, process customer quotations and orders, follow up on supply lead times and backorders, coordinate deliveries from multiple locations, ensure accurate freight charges, raise credit return forms, process walk-in customer orders, escalate manual or technical issues to services
Seniority
Individual contributor