Professional, Product Support
Core
Provide functional and technical support for a large-scale PeopleSoft Financial Management 9.2 environment to ensure system reliability and smooth execution of critical financial operations.
Role type
Senior IC PeopleSoft Financial Management Support Engineer
Builds
Enterprise financial systems and third-party application integrations
Domain
Financial Services / Enterprise ERP
Required skills
PeopleSoft Financial Management 9.2, Financial modules, Third-party application integration, Incident management, Root cause analysis, System configuration, Month-end closing support, Gap analysis
Preferred skills
None stated
Technologies
PeopleSoft Financial Management 9.2
Responsibilities
Provide production support for PeopleSoft Financial Management 9.2, investigating and resolving complex issues across financial modules and associated third-party applications. Monitor system performance, data integrity, user experience, and scheduled batch processes to identify potential problems and prevent operational disruptions. Manage incidents according to business priorities and service-level agreements, performing root cause analysis and implementing permanent solutions to prevent recurring issues. Review, test, and implement system configuration changes, including security settings, application updates, and onboarding of new business entities. Support critical financial activities, particularly month-end and quarter-end closing processes, ensuring system availability and timely resolution of business-impacting issues. Collaborate with finance and accounting stakeholders to gather requirements, conduct gap analyses, assess business and technical impacts, and translate needs into functional specifications.
