APS5/APS6 Case Management – Richmond
Core
Manage internal review or tribunal-related matters for Australians living with disability, gathering information, explaining decisions, and preparing evidence-based outcomes.
Role type
Senior IC case management and dispute resolution officer
Builds
Internal review decisions and tribunal case resolutions for the NDIS scheme
Domain
Public sector / Disability support services
Required skills
case management, stakeholder engagement, legislative interpretation, evidence-based decision-making, alternative dispute resolution, risk assessment
Preferred skills
complex review management, tribunal advocacy, model litigant principles
Responsibilities
Gather information regarding review requests, explain decisions and appeal processes, prepare evidence-based decisions, monitor caseloads, attend case conferences and hearings, assess priority and risk matters, provide technical and policy advice
Seniority
Senior, hands-on IC