Field Service Technician
Core
On-site servicing, inspections, breakdown support, and repairs for access equipment including elevating work platforms, telehandlers, lighting towers, and small construction machinery.
Role type
Field Service Technician (Mechanical/Hydraulic/Electrical)
Builds
Maintains operational readiness of mobile elevating work platforms and related access equipment for construction and utility customers.
Domain
Construction equipment maintenance and field service
Deliverable
Physical/clinical work
Required skills
Mechanical, hydraulic, and electrical repair capabilities; Trade qualification in elevating work platform technology or related heavy vehicle/diesel field; On-site machine repair and troubleshooting; Technical manual interpretation; Customer liaison and service delivery; Inventory management and stock taking; Sales and service lead generation; Time management and prioritization in fast-paced environments.
Preferred skills
Working at heights license; Yellow card and over 11-meter high risk license; Proficiency with web-based service software (e.g., Baseplan); Strong organizational skills.
Technologies
Baseplan system; Web-based service applications
Responsibilities
Perform inspections, servicing, and repairs on customer premises; Minimize machine downtime by repairing on-site; Complete required paperwork and inspection forms; Notify coordinators of unresolved issues; Conduct van audits and stock takes; Generate sales and service leads; Maintain labor utilization targets; Visit customer sites to secure additional service work.
Seniority
Mid-level, hands-on IC