Technical Support Engineer
Core
Maintain availability, reliability, and performance of critical systems and network infrastructure through hands-on troubleshooting, monitoring, and incident resolution.
Role type
Technical Support Engineer (Network Infrastructure)
Builds
Network services, system availability, and operational stability for enterprise clients
Domain
IT Services / Network Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Network troubleshooting, routing and switching, TCP/IP, DHCP, DNS, Active Directory, wireless technologies, incident management, technical documentation, service management tools
Preferred skills
CCNA/CCNP/CCIE certification, 4G/5G wireless knowledge, enterprise service management tools
Technologies
ServiceNow, Salesforce, Jira Service Management, Microsoft platforms, Slack, Nagios, Cisco (implied by CCNA/CCNP/CCIE), 4G/5G LTE
Responsibilities
Monitor installed systems and network services to maintain high availability; Diagnose and troubleshoot network and wireless devices; Configure and troubleshoot systems and network infrastructure; Manage IP addressing and resolve support tickets; Administer and troubleshoot Active Directory, DHCP, and DNS-related issues; Develop and maintain accurate technical documentation; Lead and participate in technical sessions and coordinate across multiple organizations
Seniority
Early-career, hands-on IC