Senior AI Specialist (Operations) (x/f/m)
Core
Senior AI Specialist responsible for building and operating autonomous AI agents to redesign operations and customer success workflows, reducing manual effort while maintaining quality.
Role type
Senior IC AI Operations Engineer (Agent Builder)
Builds
Autonomous AI agent workflows for operations and customer success teams
Domain
Healthcare technology / AI Operations
Deliverable
production ML models
Required skills
AI agent design, workflow automation, prompt engineering, evaluation frameworks, API integration, data curation, stakeholder communication
Preferred skills
Python, JavaScript, Salesforce architecture, BI tools (Tableau, Metabase), agent platforms (Dust, Claude, LangChain), customer success operations experience
Technologies
Dust, Claude, LangChain, Salesforce, Confluence, Drive, Make, n8n, Zapier, Tableau, Metabase
Responsibilities
Analyze and redesign critical operations workflows using AI agents; develop and manage AI agents on platforms with defined metrics; curate knowledge context and data sources; establish evaluation routines to detect hallucinations and prompt drift; integrate CRM systems with AI platforms; translate business requirements into technical solutions; measure impact using existing KPIs
Seniority
Senior, hands-on IC
