Retail Consultant, Wodonga
Based in Australia
Core
Part-time Retail Service Consultant supporting customers with general questions and complex issues across mobile, broadband, and digital experiences.
Role type
Retail Service Consultant
Builds
Customer solutions and support for Optus telecom products
Domain
Telecommunications
Deliverable
client delivery
Required skills
product knowledge, listening skills, empathy, de-escalation, adaptability, teamwork
Responsibilities
Build strong product knowledge across tech solutions, deliver personalized solutions based on customer needs, support customers through all enquiries, contribute to a welcoming customer-first environment, step up during high activity periods
