Billing Specialist FTC
Core
Generate accurate, compliant customer invoices and maintain billing integrity across the Order-to-Cash lifecycle.
Role type
Billing Specialist
Builds
Customer invoices and billing records
Domain
SaaS / Experience Analytics / Finance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Invoice generation, Contract & PO review, Exception & query management, Cross-functional collaboration, System & data integrity, Month-end close support, Process optimization
Preferred skills
SaaS/subscription background, E-invoicing mandates, Salesforce, Dedicated billing engines (Zuora, Stripe)
Technologies
NetSuite, Workday, SAP, Oracle, Salesforce, Zuora, Stripe
Responsibilities
Draft, validate, and issue customer invoices in accordance with contract terms and tax regulations; Audit executed order forms and purchase orders prior to billing; Process credits, cancellations, and billing adjustments; Partner with Sales, Customer Success, Tax, and Legal to resolve complex deal structures; Maintain clean billing records within ERP and CRM platforms; Assist with month-end close routines and prepare KPI reporting; Identify manual bottlenecks and champion automation initiatives.
Seniority
Mid-level, hands-on IC
