ServiceNow Senior Software Engineer - CSM + Service Portal
Core
Lead and deliver complex enterprise-level ServiceNow solutions focusing on Customer Service Management (CSM) and Service Portal.
Role type
Senior IC ServiceNow Software Engineer (CSM & Service Portal)
Builds
Scalable, high-quality ServiceNow applications and integrations for enterprise clients.
Domain
IT Service Management (ITSM) / Enterprise Software
Required skills
ServiceNow CSM, ServiceNow Service Portal, ServiceNow Scripting (Business Rules, Client Scripts, Script Includes), REST/SOAP Integrations, MID Servers, ServiceNow CMDB, ServiceNow Discovery, ServiceNow SAM, ServiceNow ITSM, ServiceNow Workflow, ServiceNow UI Builder, JDBC/ODBC, ETL
Preferred skills
ITIL Foundation, ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD)
Technologies
ServiceNow, REST, SOAP, JDBC, ODBC, MID Servers
Responsibilities
Lead, coach, and mentor a team of Software Engineers; Design, develop, configure, and customize ServiceNow applications; Gather and analyze requirements from stakeholders; Configure and customize ServiceNow modules, application interfaces, workflows, work orders, transfer orders, inventory management, and technician location functionalities; Design, develop, and maintain integrations between ServiceNow and external applications; Guide customers in understanding technical solutions; Collaborate with technical subject matter experts to support service mapping, event management, and impact assessment activities; Define, validate, and maintain service maps and impact assessment rules; Participate in user acceptance testing (UAT); Manage and promote update sets and data across relevant ServiceNow environments; Investigate and resolve production incidents; Coordinate with technical leads to maintain architectural consistency; Maintain technical documentation, operational procedures, and standard operating procedures (SOPs).
Seniority
Senior, hands-on IC with mentorship responsibilities
