Application Support Analyst
Hybrid
Core
Provide technical support and resolve issues for software systems serving Australia's private health insurance sector.
Role type
Application Support Analyst
Builds
Maintains stability and functionality of health insurance software applications
Domain
Health Insurance / Software Support
Required skills
SQL, C#, ASP.Net, .NET Core, API troubleshooting, Incident Management, Functional Analysis
Preferred skills
Tertiary IT qualification, Software Development Lifecycle knowledge, ITIL framework
Technologies
Postman, SoapUI, Elastic Stack, Relational Databases
Responsibilities
Manage and resolve support tickets, diagnose incidents, escalate complex issues, document problem resolutions, communicate status to stakeholders, perform functional analysis of tickets
Seniority
Mid-level, hands-on IC