Telstra Retail: Casual Customer Service & Sales Consultant POINT COOK
Core
Frontline retail support assisting customers with product selection, service activation, and troubleshooting basic issues.
Role type
Retail Customer Service & Sales Consultant
Builds
Telstra telecommunications products and services
Domain
Telecommunications / Retail
Deliverable
product features
Required skills
consultative selling, customer service, product knowledge, troubleshooting, KPI achievement
Preferred skills
previous customer-facing experience, passion for learning, resilience
Responsibilities
Help customers find the right products and services, offer informed guidance on latest gadgets and services, meet and exceed sales targets and KPIs, collaborate with team to create a welcoming environment
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