Infrastructure & Network Analyst
Core
Develop, test, operate, monitor, and support IT services including hardware, software, networks, data centers, and cloud platforms, bridging infrastructure and network teams to resolve incidents and improve service delivery.
Role type
Senior Infrastructure & Network Analyst (IC)
Builds
Production network and cloud infrastructure services
Domain
IT Infrastructure, Networking, Cloud (Azure)
Required skills
Network administration (switches, firewalls, routing, DNS), Azure cloud administration (IaaS/PaaS), Active Directory/Azure AD management, incident management (ITSM/ServiceNow), security patching and vulnerability assessment, capacity planning, documentation
Preferred skills
Google Cloud Platform (GCP) IaaS, Microsoft Intune/Autopilot, PowerShell scripting, ITIL V3, ISO27001 compliance knowledge, third-party vendor management
Technologies
ServiceNow, Azure AD, Azure Networking, Virtual Machines, PowerBI, Azure SQL, Azure Web Apps, Azure Communication Services, SBCs, IDS/IPS/WAF, Global network routing, VPN
Responsibilities
Resolve incidents and major issues within SLAs from ITSM ticketing systems; administer switch and firewall configurations; manage development and testing network environments; perform security patching and coordinate penetration/vulnerability testing; analyze network capacity and recommend improvements; support IT projects and contribute to architecture design; maintain team documentation and IT services reports.
Seniority
Senior, hands-on IC