Director/Senior Director of Client Services
Core
Lead end-to-end delivery of technology-driven business solutions for a portfolio of enterprise clients, acting as a bridge between stakeholders and technical teams to optimize complex business processes.
Role type
Senior Director of Client Services (Business Transformation & AI Solutions)
Builds
Technology-enabled business solutions incorporating AI, machine learning, and advanced analytics for CPG clients
Domain
Consumer Packaged Goods (CPG) / Revenue Growth Management / Business Intelligence
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Revenue Growth Management (RGM), client-vendor relationship management, cross-functional team leadership, business process transformation, data visualization, requirements documentation, commercial awareness
Preferred skills
Knowledge of data science, machine learning, natural language processing, statistics, R, Python
Technologies
Power BI, Tableau, Microsoft Office (Word, Excel, PowerPoint, Project, Visio), ontologies, inference engines, rules-based systems, natural language processing
Responsibilities
Lead end-to-end delivery of business solutions for a defined portfolio of clients; Build and maintain strong client relationships as the primary liaison; Partner with clients to analyze existing business processes and identify transformation opportunities; Guide stakeholders through platform capabilities and tailored business solutions; Lead and support cross-functional teams working across AI, ML, and NLP; Translate complex datasets into clear business stories and actionable recommendations; Establish and maintain clear project documentation including use cases and data dictionaries
