Junior Clinical Case Manager
Core
First-line helpline and crisis management, clinical intake triage, and delivery of structured, workplace-focused short-term therapy within Lyra Health's mental health delivery model in India.
Role type
Junior Clinical Case Manager (IC)
Builds
Mental health care services for employees and dependents via Lyra Empower platform
Domain
Mental health / Corporate EAP / Clinical Psychology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Clinical risk assessment, psychological first aid, clinical triage, evidence-based psychotherapy (CBT), outcome measurement (CORE-10), clinical documentation, provider network management, protocol adherence
Preferred skills
Experience in EAP or corporate mental health environments, fluency in English and Hindi
Technologies
Lyra Empower platform, clinical databases
Responsibilities
Provide immediate clinical support and risk assessments for helpline contacts; conduct clinical intake interviews and triage to assign clients; deliver short-term counseling sessions; audit clinical documentation and outcome metrics; manage affiliate provider network relationships and onboarding; ensure adherence to evidence-based clinical protocols and workplace focus.
Seniority
Junior, hands-on IC
