Retail & E-Commerce Manager
Core
Lead day-to-day performance of retail and online operations for a sports club's merchandise function, driving commercial results and delivering an exceptional merchandise experience for fans.
Role type
Senior retail and e-commerce operations manager
Builds
Merchandise sales across physical stores, online channels, and events
Domain
Sports retail and e-commerce
Deliverable
product features
Required skills
multi-channel retail operations, inventory planning and forecasting, e-commerce platform management, order fulfilment, team leadership, financial reporting, stock control
Preferred skills
Shopify experience, logistics and supply chain operations training
Technologies
Shopify, retail POS systems, Microsoft Office
Responsibilities
Manage day-to-day retail operations across physical stores, online channels, and events; Lead commercial trading and optimisation of the e-commerce platform; Oversee online order fulfilment and delivery services; Manage inventory planning, stock allocation, and replenishment; Coordinate stock receipt, storage, and warehouse operations; Support game-day and event retail operations; Manage merchandise assortment workflows and supplier coordination; Prepare financial reporting for merchandise and e-commerce; Lead and develop retail, warehouse, and event staff
Seniority
Senior, hands-on IC