Care & Services Manager
Core
Oversee daily operations and team leadership across multiple departments in an aged care home to ensure operational excellence and resident satisfaction.
Role type
Senior operational manager (aged care)
Builds
Safe, compliant, and high-quality care environments for elderly residents
Domain
Healthcare + Aged Care
Deliverable
physical/clinical work
Required skills
operational management, team leadership, shift scheduling, compliance monitoring, stakeholder engagement, complaint resolution, admission/discharge coordination
Preferred skills
hospitality management background, 5-star hotel or venue management experience
Responsibilities
Walk through the home to ensure a warm, safe, and welcoming environment; Review staffing allocations and ensure adequate coverage; Check in with all departments to support smooth daily operations; Oversee meal services and dining area compliance; Coordinate new admissions and discharges; Manage feedback and resolve issues promptly; Support the resolution of complaints to enhance the resident experience