Operations Associate
Core
Create the growth playbook and operations foundation for a decentralized laundry delivery startup, managing Scrubber onboarding, location partnerships, logistics integration, and customer service in Austin.
Role type
Early-stage Operations Associate (Growth & Ops)
Builds
A national laundry delivery service using decentralized locations and a fleet of Scrubbers
Domain
Consumer Services / Logistics / Laundry
Deliverable
product features
Required skills
hustle, project ownership, rapid testing, channel prioritization, customer service, logistics coordination, partnership management, root cause analysis
Preferred skills
entrepreneurial experience, scrappy problem solving, ability to work in ambiguity
Technologies
custom Scrubber app, delivery/robotics partner integrations
Responsibilities
Onboard and manage Scrubber personnel; visit and onboard laundry location partners; integrate delivery and robotics partners; assist with customer inbound outreach and order issue analysis; identify and execute proactive operational improvement projects.
Seniority
Individual Contributor, early-stage startup