Customer Service Officer
Core
First point of contact for branch customers, handling transactions, educating on digital platforms, and referring to specialists to support holistic banking needs.
Role type
Branch Customer Service Officer
Builds
Banking transactions, customer support interactions, digital platform adoption
Domain
Retail Banking
Deliverable
client delivery
Required skills
cash handling, financial transaction accuracy, regulatory compliance knowledge, customer needs assessment, digital platform education
Responsibilities
Assist customers with cash deposits and withdrawals, maintain accurate cash handling and end-of-day balancing, educate customers on online banking and mobile apps, identify opportunities to improve financial wellbeing, ensure compliance with regulatory requirements and internal policies
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