Service Coordinator
Core
Monitor quality of services and support worker behavior within disability accommodation services, ensuring alignment with NDIS standards and person-centered care.
Role type
Senior IC service coordinator (disability support)
Builds
Support Independent Living services and Rosters of Care
Domain
Disability services / Community care
Deliverable
client delivery
Required skills
NDIS Quality and Safety Standards knowledge, individualized assessment, restrictive practices approaches, financial budgeting, incident management, internal auditing, risk assessment, process adherence monitoring
Preferred skills
tertiary qualification in disability and mental health, community network knowledge, reform agenda awareness
Technologies
IT applications for file management and reporting
Responsibilities
Provide oversight, leadership, mentorship, and supervision to support workers; monitor support worker performance, ethics, and adherence to Code of Conduct; conduct scheduled and random internal audits on care and accommodation properties; investigate complaints and incidents; review client files for risk assessment and funding plan currency; monitor staff attendance and clock-in/clock-out processes; report performance gaps and non-adherence to the Service Delivery Manager.
Seniority
Senior, hands-on IC
