ITSM Assurance & Compliance Manager
Core
Establish, govern, and improve the assurance, compliance, and control framework across IT Service Management and service delivery operations.
Role type
Senior ITSM Assurance & Compliance Manager
Builds
Independent oversight of operational services, compliance monitoring, and service continuity governance
Domain
Australian Government IT services, IT Service Management, Governance, Risk and Compliance
Deliverable
dashboards & analysis
Required skills
ITSM governance, compliance monitoring, risk management, service continuity governance, executive reporting, ITIL principles, stakeholder engagement
Preferred skills
ITIL v4 Managing Professional or Strategic Leader certification
Technologies
ITIL, ISO 20000, ISO 27001, ISO 9001
Responsibilities
Lead governance, assurance, and compliance activities across service operations; Maintain compliance with contractual, regulatory, and organizational obligations; Oversee operational risk management and risk registers; Govern service continuity and resilience activities; Lead Performance and Knowledge Management teams for continual improvement
Seniority
Senior, hands-on IC with strategic oversight