Customer Service Officer
Core
First point of contact for customers in a building supplies business, handling enquiries, order processing, and coordinating with warehouse teams.
Role type
Customer Service Officer
Builds
Customer satisfaction and operational efficiency for a building supplies retailer
Domain
Building supplies / Hardware / Construction materials
Deliverable
product features
Required skills
Customer service, order processing, communication, organization, computer skills, multitasking, relationship building
Responsibilities
Respond to customer enquiries via phone, email and face-to-face; Process customer orders, quotes and sales transactions accurately; Assist customers with product information, pricing and availability; Coordinate orders, deliveries and collections with the warehouse team; Maintain accurate customer records and order documentation; Resolve customer enquiries and issues in a professional and timely manner; Assist with general administration and day-to-day branch operations.