Customer Service Specialist
Core
Handle inbound enquiries, process customer orders, and provide expert product advice on aluminium partitioning systems, sliding doors, and hardware accessories to architects, builders, and subcontractors.
Role type
Customer Service Specialist (Order Processing & Sales Support)
Builds
Customer orders and long-term relationships for commercial and residential building sectors
Domain
Construction materials / Building hardware
Required skills
Order processing, ERP system proficiency, product knowledge, problem-solving, numeracy, cross-functional collaboration
Preferred skills
Retail or hospitality experience, adaptability, initiative, career growth mindset
Responsibilities
Handle inbound enquiries, process customer orders, provide expert product advice, resolve customer issues, build relationships with external stakeholders, collaborate with internal teams
Seniority
Entry to Mid-level, individual contributor