Customer Service Officer (Member Services Consultant)
Core
First point of contact for superannuation and retirement support team members, handling inbound/outbound calls and chat to resolve account queries and offer value-add services.
Role type
Customer Service Officer (Member Services Consultant)
Builds
Member support services via phone, email, and Click to Chat channels
Domain
Financial services (Superannuation/Retirement)
Deliverable
client delivery
Required skills
Inbound/outbound call handling, email response, problem-solving, first-call resolution, value-add service identification, performance target achievement
Preferred skills
Contact centre experience in financial services, ASFA qualification, superannuation knowledge
Responsibilities
Answer inbound calls and respond to emails, make outbound follow-up calls, assist via Click to Chat, resolve member queries efficiently, identify opportunities for value-add services
Seniority
Individual Contributor