Customer Service Representative
Core
Face of the business for commercial and residential customers, handling orders, quotations, and product advice for steel building products.
Role type
Customer Service Representative
Builds
Sales opportunities and customer solutions for Fencing, Roofing & Walling, Rainwater Goods, and Structural Products
Domain
Manufacturing / Construction Materials
Deliverable
product features
Required skills
order processing, quotation preparation, data entry, product knowledge, stakeholder collaboration, issue resolution
Preferred skills
negotiation, adaptability, multitasking, computer competency
Responsibilities
interact with customers via phone, email, and face-to-face; prepare and follow up quotations; collaborate with marketing, warehouse, and sales departments; improve customer experience and value proposition
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