GRC Program Manager, Product and Customer Trust
Core
Senior individual contributor managing customer trust, regulatory readiness, and product assurance for AI products, ensuring external security narratives align with internal controls.
Role type
Senior IC GRC Program Manager (Product & Customer Trust)
Builds
Customer-facing trust narratives, security questionnaires, launch readiness frameworks, and automated assurance workflows.
Domain
AI/ML products, SaaS, enterprise security compliance, and regulated industries (Healthcare, Financial Services, Advertising).
Deliverable
product features | dashboards & analysis | client delivery
Required skills
Product assurance, regulatory readiness, customer trust management, security compliance, enterprise trust, scaling operating models, automation/AI-native workflows, technical fluency in SaaS and cloud security.
Preferred skills
Experience in Healthcare, Financial Services, or Advertising verticals; supporting GTM and strategic enterprise customers; using Codex/AI tools for process automation.
Technologies
Codex, AI-native tooling, internal security and compliance systems.
Responsibilities
Own and improve the customer trust operating model (intake, triage, SLAs, metrics); support strategic customer trust needs (security questionnaires, Trust Center updates); partner with Product/Security/Legal to prepare approved trust materials for launches; build reusable customer-facing narratives and evidence paths; ensure external claims are supported by internal controls; scale launch reviews to prevent GRC bottlenecks; develop data handling guidance for product teams.
Seniority
Senior, hands-on IC
