Platform Support Engineer (Junior/Middle)
Core
Provide technical support for developers using an Internal Developer Platform (IDP) to provision infrastructure, deploy applications, and manage cloud resources.
Role type
Junior/Middle Platform Support Engineer
Builds
Internal Developer Platform (IDP) for software delivery across a large bank
Domain
Banking / Platform Engineering / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Kubernetes troubleshooting, Linux administration, AWS cloud services, Git, CI/CD concepts, distributed systems debugging
Preferred skills
GitHub Actions, ArgoCD, Helm, Terraform, Crossplane, Prometheus, Grafana, Kafka, PostgreSQL, Redis, Docker, Python, Go, Bash scripting
Technologies
Kubernetes, AWS, Git, Backstage, Crossplane, Kafka, PostgreSQL, Redis, Docker, Prometheus, VictoriaMetrics, Grafana, Vault, OpenTelemetry, ElasticSearch, ArgoCD, Helm, Terraform, GitHub Actions
Responsibilities
Investigate and troubleshoot production incidents related to platform services, assist engineers with onboarding and platform adoption, maintain platform documentation and runbooks, perform operational activities including infrastructure provisioning and access management, participate in incident response and postmortems, analyze support requests to propose improvements
Seniority
Junior/Middle, hands-on IC