Superannuation & Retirement Specialist (Inbound Voice)
Core
Deliver high-quality member and employer services via inbound voice calls, managing enquiries to resolution and guiding members to relevant products.
Role type
Inbound Voice Specialist (Superannuation & Retirement)
Builds
Member retention and service delivery for a national superannuation fund
Domain
Financial Services / Superannuation
Deliverable
client delivery
Required skills
Inbound voice handling, customer service, needs-based conversation, record keeping, simplifying complex information, handling complaints
Preferred skills
RG146 certification, experience in service delivery and administration, superannuation industry knowledge
Responsibilities
Manage inbound voice activities, resolve member and employer enquiries, guide members to relevant products, maintain accurate system records, handle sensitive conversations and complaints
Seniority
Individual Contributor