Client Services Team Leader - AEC Moorabbin
Core
Lead and supervise a Client Service Representative team at a 24/7 veterinary hospital, ensuring outstanding customer service for clients and their pets.
Role type
Senior IC client services team leader (veterinary)
Builds
Client service operations and team performance
Domain
Veterinary healthcare
Deliverable
client delivery
Required skills
Team leadership, conflict resolution, scheduling, invoicing and payment processing, insurance claims management, data entry, liaison with referring vets, training and mentoring
Preferred skills
Experience in healthcare or veterinary settings, proactive attitude, attention to detail, empathy
Responsibilities
Handle high volume of inbound calls and email enquiries, manage client inquiries and concerns, welcome clients and pets, book and manage appointments, process payments and insurance claims, coordinate with hospital departments, oversee rostering and timecards, provide training and leadership, monitor service metrics and drive process improvements
Seniority
Senior, hands-on IC