Service Lead - Public Waste & Cleansing
Core
Lead and oversee the delivery of public waste and cleansing operations across a major local government area, managing contractors and ensuring safe, efficient, compliant services.
Role type
Senior operational leader (Service Lead)
Builds
Public waste and cleansing services for a metropolitan council
Domain
Local government / Environmental services
Required skills
Contract management, contractor performance management, stakeholder engagement, operational improvement, WHS compliance, budget management, strategic planning
Preferred skills
Project delivery, business improvement, organisational change, technology implementation
Technologies
N/A
Responsibilities
Lead contract management and procurement activities; Manage contractor performance and service delivery against KPIs; Investigate and resolve customer requests, enquiries and complaints; Drive continuous improvement initiatives and operational efficiencies; Lead stakeholder engagement across internal and external groups; Oversee WHS compliance, governance requirements and operational risk management; Manage budgets and contribute to strategic business planning
Seniority
Senior, hands-on IC