Behavioral Health Clinician – Crisis Assessment & Care Navigation (Bilingual Spanish Speaking)
Core
Provide compassionate, timely clinical support, risk assessments, and crisis intervention to clients navigating mental health and behavioral health challenges via phone.
Role type
Senior IC behavioral health clinician (crisis assessment & care navigation)
Builds
Clinical support sessions and care navigation pathways for clients
Domain
Mental health / Behavioral health / Telehealth
Deliverable
client delivery
Required skills
risk assessment, crisis intervention, de-escalation, safety planning, care navigation, documentation, high-acuity case management
Preferred skills
EAP experience, clinical call center experience
Technologies
Lyra technology platforms
Responsibilities
Conduct risk assessments and safety planning for high-acuity situations; provide brief clinical support and de-escalation; connect clients with appropriate care resources and providers; maintain accurate clinical documentation; respond to high-volume inbound calls; conduct follow-up outreach for continuity of care.
Seniority
Mid-level, hands-on IC