Sr. Field Service Team Manager
Core
Lead field service operations for autonomous commercial vehicles, managing technician teams, vehicle maintenance, and hardware validation across North America.
Role type
Senior Field Service Team Manager
Builds
Autonomous commercial vehicle fleets and maintenance operations
Domain
Autonomous logistics / Commercial fleet operations
Deliverable
physical/clinical work
Required skills
Field service operations management, Team leadership and development, Vehicle maintenance and diagnostics, Hardware integration and upfits, Root-cause analysis, Regulatory compliance (DOT/FMCSA), SOP creation, Vendor management, Cross-functional collaboration, Travel management
Preferred skills
Autonomous vehicle systems knowledge, Fleet management experience, Technical troubleshooting
Technologies
CAN bus, Telematics, Vehicle diagnostics tools, Sensor integration systems
Responsibilities
Recruit and develop Field Service Technicians, Establish field liaison and escalation frameworks, Drive root-cause analysis for technical issues, Partner with engineering on fleet asset optimization, Oversee vehicle upfits and End-of-Line verification, Manage field vehicle campaigns and retrofits, Train external maintenance vendors, Enforce safety and regulatory compliance, Coordinate with local fleet managers and TechOps teams, Travel to operational sites across North America