Operations Manager, Product & Engineering
Core
Run the operating cadence for Product & Engineering, designing processes and maintaining artifacts to drive clarity, velocity, and alignment across teams.
Role type
Senior Product & Engineering Operations Manager
Builds
Roadmaps, planning docs, capacity trackers, dashboards, and operational playbooks for outbound communications
Domain
AI platform for customer experiences / Product Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
operational process design, roadmap management, cross-functional coordination, OKR framework implementation, data analysis, stakeholder communication, tooling (Linear, Figma, Google Drive), Excel/Sheets proficiency
Preferred skills
outbound communications compliance (TCPA, do-not-call), early-stage startup experience, SQL/dashboarding, product management or engineering background
Technologies
Linear, Figma, Google Drive, Excel, Sheets
Responsibilities
Own planning cycles and roadmap workflows; design and optimize key processes like product reviews and retrospectives; coordinate cross-functional initiatives spanning Product, Eng, Design, Legal, Sales, and Ops; partner with leads to create scalable frameworks for goal-setting and execution; analyze operational data to identify friction points and implement improvement systems; build and improve the outbound operations playbook
Seniority
Senior, hands-on IC