Senior Case Manager
Core
Manage a portfolio of complex workers compensation claims end-to-end, providing technical advice and guiding junior case managers to achieve safe return-to-work outcomes.
Role type
Senior IC workers compensation case manager
Builds
Safe, durable return-to-work outcomes for injured workers
Domain
Insurance / Workers Compensation / Federal Self-Insurance
Deliverable
client delivery
Required skills
complex claims management, technical judgement, rehabilitation program design, dispute resolution, legal process navigation, strategic planning
Preferred skills
Comcare scheme expertise, SRC Act 1988 knowledge, mentoring experience, stakeholder engagement
Technologies
Safety, Rehabilitation and Compensation Act 1988, Comcare scheme
Responsibilities
Manage complex claims from commencement through determination and dispute processes; Make determinations on claims in accordance with the SRC Act; Devise and review strategic rehabilitation plans; Exercise delegations for claims and payments; Provide technical advice to Case Managers; Support quality assurance and auditing; Represent the Bank at external forums like conciliations and tribunals.
Seniority
Senior, hands-on IC with mentorship duties